Terms of Service

The terms and conditions set out below (“Terms of Service”) govern your use of the OnePageCRM website (www.onepagecrm.com) (this “Site”) and any OnePageCRM solution, product, system, application or software (the “Software”) (together, the “Service”) made available to you by us.

For these purposes, the developer of the Software and the Service is Novus Via Limited t/a OnePageCRM, a private company incorporated in Ireland under company number 457640 with its registered office address at Unit 30A Kilkerrin Park 1, Liosban Industrial Estate, Tuam Road, Galway H91 XY29, Ireland (“Novus Via” or “we” or “us” or “our”).

By using this Site, installing the Software and/or subscribing for the Service, you are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, you should not use this Site, install the Software or use the Service.

We reserve the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your acceptance of and agreement to such changes. If you do not agree with the changes you may cancel your account with us in accordance with the cancellation procedures described below without further obligation, except for the amount due for the balance of the billing period in which you cancel your account. You can review the most current version of the Terms of Service at any time at https://www.onepagecrm.com/. We respect your privacy. Any personal information collected through this Site is handled in accordance with our Privacy Policy.

1. Setting up and using your Account

1.1 Registration Terms

To register and use the Service, you must:

provide your full legal name, a valid email address, and any other information reasonably required in order to complete the signup process;
be 18 years of age or older;
be a human. Accounts registered by “bots” or other automated methods are not permitted;
promptly discharge all charges and other fees as they fall due to access and use the Service; and
comply with these Terms of Service.

Once registered, you are the owner of your account (the “Account Owner”) and are responsible at all times for:

maintaining the security of your account and password. Novus Via cannot and will not be liable for any loss or damage from your failure to comply with this security obligation;
all content posted and activity that occurs under your account;
user management and account authority. You are responsible for managing access to your account, including granting and revoking access for administrators and other users (“Users”) and assigning their permissions. You acknowledge that Users may be able to access, use, export, or modify your content and user rights depending on the permissions you assign. You are responsible for all actions taken by Users within your account and for their compliance with these Terms. In administering the Service, we may rely on instructions or requests submitted by any administrator you designate.

1.2 Modifications to the Service and Prices

Novus Via reserves the right at any time and from time to time to modify, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices for the Service, including but not limited to monthly and annual subscription plan fees to the Service, are as displayed at this Site or notified to you from time to time and may be subject to change at any time on 30 days’ notice. Such notice may be provided to you at any time by posting the changes to this Site or the Service itself.

To the maximum extent permitted by Applicable Law, Novus Via shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

1.3 Payment and Refund Terms

A Free Trial is a temporary, no-charge period that allows you to access and evaluate the Service. When the Free Trial ends, your access will stop unless you choose to subscribe to a subscription plan and provide a valid credit or debit card.

All fees for the Service will be billed to and payable by you in advance on a monthly or annual basis.

You may upgrade or downgrade your subscription plan at any time. Upgrades take effect immediately, and a prorated charge may apply for the remainder of the current billing period. Downgrades take effect at the start of the next billing period, and no refunds or credits are provided for the current billing period. Downgrading may result in the loss of features, functionality, or access to certain data. It is your responsibility to ensure that a downgrade will not affect access to data or tools you require.

We keep OnePageCRM affordable by automating our billing and cancellation processes. Subscriptions renew unless cancelled, and managing cancellations remains in your control. To maintain this simplicity and pricing, we do not provide refunds, credits for partial months of Service, or refunds for unused time on an open account, nor can we make manual adjustments to past billing periods.

We operate a limited refund policy in the following circumstances:

Proven overcharges on our side — the overcharged amount will be refunded.
Unwanted annual renewals — if you contact us within 7 days of the renewal payment, we will issue a full refund.

If you are unhappy with the Service for any reason, please contact us at support@onepagecrm.com. We will review your case and do our best to address any concerns.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only the European Union for VAT where a valid tax exemption applies.

1.4 Cancellation and Termination of Your Account

Subject to these Terms of Service, you may cancel your account at any time by logging into OnePageCRM, clicking on your User/Profile icon, selecting ‘Users, Plans and Billing’, and clicking on ‘Cancel plan’. You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation.

Your account will continue and monthly or annual subscription fees and charges will continue to accrue until such time as your account is canceled or terminated in accordance with these Terms of Services.

If you downgrade your subscription, your current plan will remain active until the end of your billing period. After that, you may export your content for up to 12 months, after which your account will be automatically deleted. If you reactivate your subscription after downgrading, you will be billed in accordance with your original billing plan and billing interval.

If you delete your OnePageCRM account, all of your content will be immediately removed from the Service. Deleted accounts can be restored on request by the Account Owner for up to 14 days. After this period, recovery is not possible. Please note that we may retain residual information in backup or archival systems for a limited time.

OnePageCRM reserves the right to terminate any trial accounts without a payment method thirty (30) days after expiration.

Novus Via may terminate your account at any time upon notice should you violate these Terms of Service or otherwise fail to comply with your obligations hereunder. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Novus Via customer, client, employee, member, or officer will result in immediate account termination.

2. Content, Ownership and Prohibited Uses

Our Content

You expressly acknowledge that the Site, the Software and the Service developed by or on behalf of Novus Via each contain information, text, files, software, applications, code, databases, pictures, photographs, video footage, graphics, music, sounds and other material (the “Materials”) that are protected by copyright, trademarks, trade secrets, patents, designs or other proprietary and intellectual property rights (the “IPR”), and that these IPRs are valid and protected in all forms, media and technologies existing now or developed later and that all right, title and interest in and to the Materials, the Site, the Software, the Service and all IPR therein are and shall remain the exclusive property of Novus Via and our licensors.

Grant of Licence

Upon registration and during the continuance in force of your account, Novus Via shall and hereby grants you a non-exclusive, royalty-free, non-transferrable, revocable license under the IPR in the Software and the Service to use the Software and/or the Service for your internal business purposes only, with the right to permit your Users to use the Software and/or the Service all subject to and in accordance with these Terms of Service.

No Implied Licence

Except as explicitly granted in these Terms of Service, no license, immunity, or other right is granted or assigned under these Terms of Service, either directly or indirectly, by implication, estoppel or otherwise, to you with respect to any IPR of Novus Via Limited.

Prohibited Uses

You will not at any time and you will procure that your Users will not at any time:

copy, license, distribute, sell or otherwise market the Software or the HTML/CSS/JS/Ruby or visual design elements of the Service and/or the Site, or any part thereof, or authorize any third party to do any of the foregoing;
reverse engineer or decompile the Software or any IPR in the Software, except and only to the extent authorized by Applicable Law;
remove any patent numbers, copyright notices or other notices from the Software, the Service and/or the Site;
use the Software, the Service and/or the Site, or any part thereof, for any purpose or do any act which would or might infringe the Novus Via Limited IPR;
use the Software, the Service and/or the Site, or any part thereof, to create, publish, post, upload, transmit, disseminate or endorse any message, data, information, text, name, software, graphics, files materials or other content that is unlawful, libelous, defamatory, profane, obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights or for any other unlawful purpose;
upload, transmit, or distribute any viruses, malware, or harmful code when using or otherwise in connection with the Service, the Software and/or the Site;
modify, adapt or hack into the Service or modify another website or service so as to falsely imply that it is associated in any way with the Service, Novus Via or any other Novus Via product, service or entity; or
upload, enter or process any personal data revealing (i) racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; (ii) data concerning health or sex life or sexual orientation; or (iii) genetic data or biometric data onto the Service or Site.

Your Content

Your content is your responsibility. We have no responsibility or liability for it, or for any loss or damage your content may cause to you, your Users or other people, companies or organizations. We claim no intellectual property rights over the new material you independently create and provide to the Service. Your profile and materials uploaded remain yours. You will, and you will procure that your Users will, use the Software and/or the Service and exercise your rights under these Terms of Service in accordance with all Applicable Laws (including without limitation copyright laws and Data Protection Legislation).

Monitoring and Altering Content

Novus Via does not pre-screen content, but we reserve the right in our sole and absolute discretion to screen and/or remove or edit without notice any content posted or stored on the Site that is objectionable to us for any reason (or to appoint a third party to do any of the foregoing), and we may do this at any time. You are solely responsible for maintaining copies of and replacing any content you post or store on the Site.

Using Browser Extension

We may offer a Lead Clipper browser extension (“Extension”) to enable you to capture information from online sources and create contacts in your OnePageCRM account. Use of the Extension is part of your use of the Service and is governed by these Terms. You are responsible for any personal data you capture using the Extension and for ensuring that its collection and processing comply with all Applicable Laws. You are responsible for ensuring that your use of the Extension complies with the terms and policies of the websites you access. Novus Via is not responsible for any restrictions, limitations, or actions imposed by third-party websites in connection with your use of the Extension. The Extension may be updated, modified, or withdrawn without notice, and its performance may vary depending on your browser configuration and settings.

Using Contact Enhance Feature

Contact Enhance feature (which appears in-app and in the Extension) has the ability to enhance contacts with publicly available data via a third-party partner. Your use of this feature should be in accordance with current and applicable data protection regulations and outlined in your privacy policy.

The data can be fetched during the creation or editing of contacts when a valid email address is matched by a third-party provider. You grant OnePageCRM all rights to use the submitted contact’s email address to find matching information.

Permitted use of enhanced data

To display enhanced data in contact view in OnePageCRM for (a) identity resolution and linking of customer data. (b) internal purposes such as segmentation, developing customer personas, building audiences, identifying and scoring influencers, personalizing marketing campaigns, or other internal analytic purposes.
You shall not use, resell, transfer or republish the enhanced data for any other purpose.
You shall not use any enhanced data (whether alone or in combination with any other data) in any manner that violates OnePageCRM Terms of Use.
You confirm that you are legally permitted to receive, possess, and/or use any enhanced data and your usage of enhanced data does not violate applicable data protection laws.

Third-Party Material

To the extent the Site, the Software and/or the Materials include or refer to any third party materials, the ownership of such third party materials shall be vested in the third party(s) concerned. Novus Via is in no way responsible for the content, accuracy or reliability of any such third-party materials.

Third-Party Applications, Integrations and Partner Directory

We may make available third-party applications or integrations that connect to the Service. Some integrations may be developed by us and others by independent third parties, but all rely on third-party systems and APIs and are not part of the Service. You decide whether to enable any integration and use it at your own risk. Novus Via is not responsible for the performance, availability, security, or data handling practices of any third-party product or service.

If your account content is transmitted to or from the Service through an integration or API, we are not responsible for any use, disclosure, modification, or deletion of that content by the relevant third party. Any content exchanged with a third-party application is governed solely by your agreement with that provider, and any questions or disputes must be addressed directly with them.

Where we list independent experts or partners in a Partner Directory, any engagement you enter into with them is solely between you and the partner. Their services are not endorsed or guaranteed by us.

AI Features

Certain features of the Service may use artificial intelligence or machine-learning technologies (“AI Features”) provided by third-party service providers (“AI Providers”). When you use AI Features, the content you submit will be processed solely to generate the outputs you request. Processing of your content is governed by the respective privacy policies of the AI Providers, and the current AI Providers are listed in our sub-processors list. We do not use your content to train or improve general AI models.

AI-generated outputs may be inaccurate, incomplete, or inappropriate and are provided for informational purposes only. They do not constitute professional, legal, financial, or other advice. You remain solely responsible for reviewing and validating any AI-generated outputs and for any use of, or reliance on, those outputs. You may not use AI Features in a manner that violates applicable laws, these Terms, or the terms or policies of any AI Provider. Novus Via is not responsible or liable for any acts or omissions of AI Providers or for any use of, or reliance on AI-generated outputs.

3. General Conditions

3.1 Disclaimer of Warranties and Limitation of Liability

Your use of the Service and the Software is at your sole risk. The Service and the Software are provided on an “as is” and “as available” basis.

We may offer early-stage features, integrations, or functionalities for testing and evaluation (“Beta Services”). Beta Services are provided without warranties, and we are not liable for any issues arising from their use. We may modify, suspend, or discontinue Beta Services at any time.

Novus Via does not warrant that (i) the Service and/or the Software will meet your specific requirements, (ii) the Service and/or the Software will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service and/or the Software will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service and/or the Software will meet your expectations, and (v) any errors in the Service and/or the Software will be corrected.

To the maximum extent permitted by Applicable Law and without prejudice to or limiting the parties’ respective obligations under Schedule 1 in relation to the processing of Customer Personal Data (as defined in Schedule 1), you expressly acknowledge and agree that Novus Via shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Novus Via has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service, the Software and/or the Site; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the Service, the Software and/or the Site.

3.2 Technical Support and Hosting

Technical support is only provided during the trial period and to paying account holders. Support is only available via email, live chat and over the phone.

In some cases, it is necessary for Novus Via employees to access your account and content in order to diagnose a problem. When you contact our support team, it is implied that you are allowing Novus Via employees to access your account if necessary, in order to be helpful. If you wish to receive assistance without granting permission to your account, please specify as such in your communication with our support team and those requests will be honored to the extent possible.

You understand that Novus Via uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. Accordingly, you understand that the technical processing and transmission of the Service, including your content, involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

If your bandwidth significantly exceeds the average bandwidth usage (as determined solely by Novus Via) of other Novus Via customers, we reserve the right to take actions up to and including limiting, suspending, or disabling your account with immediate effect until you can reduce your bandwidth consumption.

3.3 Privacy and Data Protection

To the extent that Novus Via is processing Customer Personal Data (as defined in Schedule 1) as part of the Service, the terms contained in Schedule 1 will apply.

In the event of any conflict or inconsistency between these Terms of Service and Schedule 1, Schedule 1 shall prevail to the extent the conflict or inconsistency relates to the processing of Customer Personal Data. In respect of all processing of Customer Personal Data carried out pursuant to Schedule 1 the parties agree that Novus Via is the processor and that you (as the customer) are the controller. The parties shall comply with and process all Customer Personal Data in accordance with applicable Data Protection Legislation.

3.4 Law and Jurisdiction

These Terms of Service are governed by the laws of the Republic of Ireland and the parties submit to the non-exclusive jurisdiction of the Irish courts.

3.5 Entire Agreement

The Terms of Service (and all documents referred to herein) constitutes the entire agreement between you and Novus Via in relation to your use of the Site and/or the Service, superseding any prior agreements between you and Novus Via (including, but not limited to, any prior versions of the Terms of Service). The failure of Novus Via to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

3.6 No Partnership or Agency

The relationship between Novus Via and you is that of independent contractors.

3.7 Contact Us

Questions about the Terms of Service and/or Schedule 1 may be sent to OnePageCRM, Unit 30A Kilkerrin Park 1, Liosban Industrial Estate, Tuam Road, Galway H91 XY29, Ireland or by email to support@onepagecrm.com. OnePageCRM is a trademark and registered business name of Novus Via Limited.

Schedule 1

Data Processing Schedule

1. Background

This Schedule forms part of and should be read in conjunction with Novus Via’s Terms of Service. To the extent that Novus Via is processing Customer Personal Data (as defined below) as part of the Service, the terms contained in this Schedule will apply.

In respect of all processing of Customer Personal Data carried out pursuant to this Schedule the parties agree that Novus Via is the processor and that you (as the customer) are the controller.

The parties shall comply with and process all Customer Personal Data in accordance with applicable Data Protection Legislation.

2. Relevant Definitions

Under this Schedule, capitalized terms shall have the meanings given below:

“Applicable Law” means (i) any and all laws, statutes, and regulations that apply to the performance and supply of the Service or the processing of Customer Personal Data, and (ii) the terms and conditions of any applicable approvals, consents, exemptions, filings, licenses, authorities, permits, registrations or waivers issued or granted by, or any binding requirement, instruction, direction or order of, any applicable government department, authority or agency having jurisdiction in that matter.

“Customer Personal Data” means personal data provided or made available by you to Novus Via, or collected or created for you, in connection with the Service.

“Data Protection Legislation” means all Applicable Laws and binding codes of practice applicable to the processing of personal data including the GDPR.

“DP Losses” means all liabilities, including all:

costs (including legal costs), claims, demands, actions, settlements, ex-gratia payments, charges, procedures, expenses, losses, and damages (including relating to material and non-material damage); and
to the extent permitted by Applicable Law:
1. administrative fines, penalties, sanctions, liabilities or other remedies imposed by a court or regulatory authority;
2. compensation to a data subject ordered by a court or regulatory authority; and
3. the costs of compliance with investigations by a regulatory authority.

“Permitted Data Transfers” means the transmission of data through a network, or any communication, copying or transmission of Personal Data from one medium to another, irrespective of the type of support, where the Personal Data are intended to be processed and/or stored in a Third Country.

“Processing Instructions” has the meaning set out in clause 3(a) of this Schedule.

“Security Incident” means the accidental or unlawful destruction, loss, alteration or unauthorized disclosure of, or access to, Customer Personal Data while in the custody of Novus Via or a Sub-Processor.

“Sub-Processor” means another processor engaged by Novus Via for carrying out processing activities in respect of the Customer Personal Data on your behalf.

“Third Country” means all states that are not members of the European Economic Area (EEA) or which have not been recognized by the European Commission as providing an adequate level of protection for Personal Data.

“controller”, “data subject”, “personal data”, “processing” and “processor” have the meanings set out in the GDPR (and related terms such as “process” have corresponding meanings).

3. Novus Via’s obligations as processor

3.1 In relation to your use of the Service, Novus Via shall:

unless Applicable Law requires otherwise, only process the Customer Personal Data on and in accordance with your documented instructions as set out under or in connection with these Terms of Service (“Processing Instructions”);
unless prohibited by Applicable Law, notify you if Applicable Law requires us to process Customer Personal Data other than in accordance with Processing Instructions (such notification to be given before such processing commences); and
notify you if, in our opinion, the processing of Customer Personal Data in accordance with Processing Instructions infringes Data Protection Legislation.

3.2 Novus Via may engage a Sub-Processor to carry out processing activities in the provision of the Service or to fulfill certain obligations of Novus Via under the Terms of Service. In the event of the addition of a new Sub-Processor or replacement of an existing Sub-Processor in respect of such processing activities, and where Novus Via is required by Data Protection Legislation to inform you of those changes Novus Via will give you at least ten (10) working days’ prior notice, in order to give you the opportunity to reasonably object to such changes during such notice period. You may object to Novus Via appointment or replacement of a Sub-Processor prior to its appointment or replacement, provided such objection is based on reasonable grounds relating to data protection. In such event, Novus Via will either not appoint or replace the Sub-Processor or, if this is not reasonably possible, in Novus Via’s sole discretion, you may suspend or terminate your subscription without penalty (without prejudice to any fees incurred by you up to and including the date of suspension or termination).

3.3 Where Novus Via authorizes a Sub-Processor as described in Clause 3.2 above, Novus Via will enter into a contract or other legal act with the Sub-Processor and will impose upon the Sub-Processor substantially the same legal obligations as under this Schedule to the extent required by Data Protection Legislation and that the Sub-Processor is carrying out the relevant processing activities. Where the Sub-Processor fails to fulfill its data protection obligations under such a contract or legal act, Novus Via shall remain liable to you for the performance of that Sub-Processor’s obligations.

3.4 After the business purposes for which the Customer Personal Data was processed have been fulfilled (or earlier upon your written request) we shall, at your option, either delete or return all Customer Personal Data and delete any existing copies of the same (unless storage of such copies is required by Applicable Law).

4. Warranties

You warrant and represent to Novus Via that:

we are entitled to process the Customer Personal Data pursuant to these Terms of Service for the purpose of providing the Service and such use will comply with Data Protection Legislation;
all Customer Personal Data provided by you to us is necessary, accurate and up-to-date;
all Processing Instructions shall at all times be in accordance with Data Protection Legislation; and
you are satisfied that:
1. our processing operations are suitable for the purposes for which you propose to use the Services and engage us to process the Customer Personal Data; and
2. we have sufficient expertise, reliability, and resources to implement technical and organizational measures that meet the requirements of Data Protection Legislation.

5. Security

Novus Via shall:

implement and maintain for the duration of your subscription to the Service appropriate technical and organizational measures intended to protect the Customer Personal Data against accidental, unauthorized, or unlawful access, disclosure, alteration, loss, damage, or destruction; and
take reasonable steps to ensure that its personnel do not process the Customer Personal Data other than in accordance with Processing Instructions (unless required to do so by Applicable Law) and are obligated to maintain the security and confidentiality of the Customer Personal Data to which they have access.

6. Notifications

We shall, without undue delay, notify you if we become aware of a Security Incident and shall (at your expense) provide such further information and assistance as you reasonably require in handling and responding to such notifications in accordance with our obligations under Data Protection Legislation.

Subject to reasonable written advance notice from you or as may otherwise be required by law we shall:

permit you to conduct (and shall contribute to) audits and inspections of its systems and processes in relation to the processing of the Customer Personal Data subject to you ensuring:
1. that such audit or inspection is undertaken during normal business hours and with minimal disruption to our business; and
2. that all information obtained or generated by you or your auditor(s) in connection with such audits and inspections is kept strictly confidential (save for disclosure to a regulatory authority or as otherwise required by Applicable Law);
give you such information as is reasonably necessary to verify that we are in compliance with our obligations under Data Protection Legislation; and
co-operate and assist you with any data protection impact assessments and consultations with or investigations by any regulatory authority that you reasonably consider are relevant pursuant to Data Protection Legislation in relation to the Customer Personal Data.

The cost of such audit, inspection, provision of information or data protection impact assessment shall be borne by you. You may require us to conduct an audit or inspection of the Sub-Processor’s systems and processes in relation to the processing of the Customer Personal Data. The cost of such an audit or inspection shall be borne by you.

8. Indemnity and Limitation of Liability

Subject to the limitation in clause 8(b) of this Schedule, you shall indemnify and keep us indemnified in respect of all DP Losses suffered or incurred by, awarded against or agreed to be paid by, us and any Sub-Processor arising from or in connection with any:
1. non-compliance by you with Data Protection Legislation;
2. processing carried out by us or any Sub-Processor pursuant to any Processing Instruction that infringes Data Protection Legislation; or
3. breach by you of any of your obligations under this Schedule and/or the Terms of Service, except to the extent that Novus Via is liable under clause 8(b) of this Schedule.
To the maximum extent permitted by Applicable Law, Novus Via’s total aggregate liability to you in contract, tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with the performance or contemplated performance of this Schedule and/or the Terms of Service or any collateral contract shall in all circumstances be limited to 100% of the fees paid or payable during the 12 months preceding the event triggering clause 8(a) of this Schedule.